Tanya Jackson is celebrating five years service with The Mistoria Group. During this time she has been promoted three times to ever more senior leadership positions. Tanya is now our Group Operations Manager and has worked her way up through the ranks during her time with us.
She joined the Group as a Lettings Assistant at our Liverpool Estate Agents, quickly progressing to Assistant Branch Manager. In this role she excelled in directly contributing to increased occupancy rates. When the opportunity presented itself, Tanya was the obvious choice for Branch Manager at the Liverpool Estate Agency. In this position, she was able to organise, implement and oversee a number of major changes to the branch’s operations, working closely with her team and the wider Group to ensure that her ideas came to fruition.
As Group Operations Manager, Tanya is now responsible for ensuring the smooth running of the day-to-day operations of every one of the Group’s branches across the North West. She ensures the profitability of all Lettings, Sales and Maintenance departments, helping branches meet their occupancy and lettings arrears targets. Working alongside the company’s CEO and Admin Manager, she oversees all aspects of HR, Health and Safety and Compliance, ensuring that all team members receive the support which they require. She now manages more than 30 staff and contractors.
When Tanya joined the company, the Liverpool branch operated solely as a lettings agent. Looking to diversify revenue streams and increase business income, when she became Branch Manager, Tanya seized the opportunity to create a sales division and expand the branch’s services significantly. The branch has seen a dramatic upturn in revenue and is now one of the best performing arms of the Group. Following her success with the branch, Tanya was promoted to Group Operations Manager, taking her experiences and successful initiatives and implementing them across the Group.
Throughout her career with Mistoria, Tanya has continually introduced operational changes for the benefit of the company. Following discussions with staff, as Branch Manager, Tanya led a move away from an old piece of property software, overseeing the rollout of new technology which allowed the team to offer a far better service and operate more efficiently. Once the switch over took place, Tanya taught every staff member how to use it, so that they could make the most of its capabilities.
The Mistoria Group CEO, Mish Liyanage, is delighted with Tanya’s achievement and commitment to the business. He said, “There have been four colleagues who have completed five years or more with Mistoria and out of those four, without any hesitation, I would say that Tanya has given more and got more out of the business. She eats, drinks and sleeps Mistoria and is one of the most hard working individuals I have ever worked with! She is a good example for our younger members of staff to aspire to. Tanya has also demonstrated through sheer hard work, commitment and loyalty, that the sky is the limit for an ambitious individual in a growing business like The Mistoria Group to achieve his or her career goals.”
Tanya hopes to continue working and progressing within The Mistoria Group for many years to come, working closely with our CEO to ensure that business aims are met, instigating operational transformation and ensuring that colleagues receive the highest standards of support. She said, “Working with Mistoria over the last 5 years, has been the best experience and I have learnt so much from it. I am forever grateful to Mish and the whole team at Mistoria for all the support and opportunities I have been given along the way. I work with the best people, and it is a pleasure to attend work every day. I am really looking forward to the next 5 years and to watch the company grow even bigger.’’
